Return & Refund Policy
Term and Conditions: Buy ordering, purchasing online of product from our electric bikes superstore website, you have agreed to the terms and conditions as follows;
Order & Purchase : All orders/purchases can be made via our website or you can call in to your nearest electric bikes superstore shop. No registration is required to order/purchase online. Once you have purchased the product online, an email with details of your online order will be sent within 24hrs.
Should you which to have the bike picked up from your nearest electric bikes shop, please contact us on 1300 668 261 or email us at firstname.lastname@example.org
All online prices include GST.
Online Purchase Security Safety
Your financial details are passed through a secure server using the latest 128-bit SSL encryption technology when purchasing from electric bikes superstore.
Note: electric bikes superstore reserves the right to make, amend any changes and modifications to our electric bikes superstore Website and including these Terms and Conditions without any notice. All order and purchases made prior to the revised Terms and Conditions will not be effected.
Freight ,Shipping and Delivery: All online purchase orders will be dispatched via our nominated transport company ie. TNT, Northline, Allied Express. All orders online are processed and dispatched from our Melbourne warehouse within 1-2 working days. Once your order is dispatched the courier/transport company will delivery the order and may take 2-6 working days. ( Regional areas and some remote areas will require additional day(s) delivery time.)
Free Delivery does not apply to sale items unless stated. Regional and remote areas will incur extra cost .
We do not delivery to Po Box addresses, Please contact us and make other arrangements.
Deliveries service are from Monday through to Friday, 9am - 5pm (No weekends). Customers will be informed via email with a Tracking Number. Given that all our deliveries are via third party transport company, we cannot guarantee you or request a specific delivery date or time.
Please ensure that you or someone else with authority to sign on your behalf is at home during delivery. Should the transport company delivery and you are not at home at the time of delivery, a note will be left with further instructions. Re delivery cost may be charge to you by the transport company for re delivery of goods.
Electric Bikes Superstore is committed to providing exceptional customer service and quality products to our customers. All our products listed on our website are current and pricing are correct. In the event that an ordered item is not available in stock on your purchase, we will contact you within 24hrs and dispatch your order once stock is next available again.
Your electric bike will be delivered in a box approximately 70% or 90% assembled depending on your selected model. Some assembling will be required by the customer. Electric bikes superstore is not responsible for completing the assembly and fine tuning of your bike unless its purchased from our electric bike superstore shop. The customer is responsible for completing assembly and fine tuning of all parts when purchasing the product online via our website. If any parts are damage or missing, you must contact us via email or phone call within 24 hours of delivery. We highly recommend that you take the bike to your nearest bicycle shop and have a bicycle mechanic assemble it should you feel that you are not able to assemble the bike.
Returns, Repairs & Replacements: As all our electric bikes are quality checked and tested during and after the manufacturing process, all our electric bike products are guaranteed to work on delivery. Should if in any case the electric bike or a bike part product is not working when it delivered, please contact us right away so that we can access and repair or service it under warranty. All purchases done via online, the buyer must return the goods at their own expense to be assessed and repaired. Our contact number and email is listed under contact tab.
Refund Policy: Please choose carefully when purchasing online, as we do not give refunds if you simply change your mind or make a wrong decision .
If your item is faulty on delivery, your issue will be assessed and solved under warranty.
Public Liability and Injury Waiver: Riding an electric bicycle can be dangerous and may cause injury and death to you the customer and to others in the general public.
By buying any electric bicycle from electric bikes superstore, you the customer take full responsibility of your own safety, and the safety of others in the general public. You the customer agree to follow your state governments road rules and laws. You agree not to ride an electric bike where it is not allowed or permitted. ( Visit your state road rules and laws website for more info regarding rules and regulations)
If you have purchased and request the bike to be unlimited for your private land use only, you understand and agree that this is not a road legal bicycle electric bike, and must not be used on roads. You the customer agree that you have read and understand all the risks and agree to waive and release electric bikes superstore and the brand of electric bike from any responsibility and liability to you the customer and the general public.
Product Warranty & Conditions: We warrant against possible manufacturing defects providing the following conditions are satisfied:
Warranty on all our electric bikes;
5 Years Frame only
2 Year Warranty on all parts, mechanical and electrical parts.
2 Year Warranty on the battery.
Warranty Does Not Cover or Apply to the following;
When the bicycle is used negligently or results in damage due to traffic accident .
Top Speed is not covered under warranty, if your electric bike does not reach estimated top speeds, this is not covered under warranty.
If your electric bike does not reach the factory estimated distance advertised, and can vary depending on how you use the electric bike and the total weight carried, this is not covered under warranty.
All batteries will and do lose capacity over time, capacity loss is not covered under warranty. ( If the battery unit is used incorrectly or seal tampered with, this will void your battery warranty). Others that is not covered under warranty for battery are; If you have not charged your battery regularly, left your battery sitting unused for over more then 3 month, If you damaged your charger or battery by incorrect use.
When your battery starts to lose capacity and runs for less distance, this is not covered under warranty.
Damage due to normal wear and tear and maintenance. Parts that are not covered under warranty under normal wear and tear include; tires, tubes, brakes, brake pads, derailleur and gear adjustments, tightening on all nuts, spokes, bottom bracket, chain and general adjustments (Please have your bike service regularly by a bicycle mechanic )
Rust and corrosion on bike is not covered under warranty.
Any modifications to the bicycle and components and electrical components will void your warranty.
Damage due to external causes will not be covered under warranty.
Any minor scratches, marks or imperfections will not be covered.
Any use of the bicycle as or for hire, or used for commercial will void the warranty.
Electric bikes superstore will only provide the spare replacement parts only under warranty period and not the above. Parts will be replaced or by similar if original parts is not available. Repairs that have not been approved by electric bikes superstore will not be covered.
Warranty and Repair Claim: For all electric bike product that needs repair and is covered under the Warranty Conditions period, you the customer will need to produce the proof of purchase document as warranty. Warranty cover is only valid to the original purchaser and not transferable to any or another customers. Please contact us for a warranty claim form which must be submitted if the product is purchased online.
The cost of sending and return of your electric bike to any of our dealer/service center is at the customers expense.
Intellectual Property: All Intellectual Property Material on our electric bikes superstore website is the property of electric bikes superstore. You may not reproduce, adapt, modify, display, perform or distribute or any part of any material. All contents on our website are original and should you have any concern in relation to any wording or in relation to your website, please contact us directly via phone or email.