Electric Bike Sales - Service and Repair Shop

Malvern East

847 Dandenong Road, Malvern East 3145 VIC

Tel: 1300 668 261

Other locations

FAQ

ARE ELECTRIC BIKES LEGAL IN AUSTRALIA ? 

Yes absolutely. Our selected electric push bike for sale range all comply with the new European standard and regulations, which as adapted in Australia in May 2012. Electric bikes that meet these new standards are treated like normal bicycles in Australia, so NO requirement for licence or registration and only normal road rules apply in each State of Australia.

 

WHAT IS THE MAXIMUM POWER ALLOWED ?

The new maximum power is 250 watts and must meet European EN standard. The old 200 watts are still allowed on road. Electric bikes with more then 250 watts and not pedelec are illegal and must be registered for on road riding, like a motor bike.

 

HOW FAR CAN AN ELECTRIC BIKE TAKE ME ON A FULL CHARGE ?

The distance will depend on a number of factors such as rider weight, the number and gradient of hills, the capacity of the battery and the motor assist level you have selected. Our range of electric bikes for sale, E-bikes conversion kits and batteries are chosen fro their high efficiency and capacity. We have tested all our electric bike range and for most riders will be able to travel at least 40 to 80 kilometers on a single full charge with limited pedaling. Also majority of our electric bike range have the options to upgrade to a higher battery capacity which can extend 80 to 100 kilometers with light pedaling.

 

HOW LONG DOES IT TAKE TO RECHARGE THE BATTERY ?

Our electric bike range and conversion kits only feature high quality and capacity batteries from brand such as Samsung, Panasonic and DLG. A full recharge usually takes 2 to 4 hours for most batteries.

 

WHAT IS THE LIFE SPAN ON THE BATTERY ?

The life of the electric bike battery will depend on few factors and key measures: 

​1. Is the depth of discharge, this means how much charge a battery will keep and retain its charge over its useful battery life.

2. Is the number of times it can be charged. At electric bikes superstore we only stock high quality battery with built in state of the art battery management system (BMS) that will protect your battery from over-discharging, overheating and short circuiting. 

Remember your choice of battery is a critical component as it is the source of power for your stealth bomber electric bike. Cheap battery and cheap BMS from cheaper manufactures use unknown brands and do't always have these import features. Cheap battery can limit your long term enjoyment of your electric bike repair and can end up costing you more in the long run.

 

ARE ELECTRIC BIKES SAFE ? 

We have only selected quality electric bikes for our range that we test and re test for its safety features. Study has shown that riders of an electric bike are actually safer than a traditional bicycle as it could keep up with the traffic more easily and less likely to take the risks that traditional cyclists takes in order to keep up. The ability for electric bike riders to increase and decrease with minimum effort can encourage safer and more defensive riding.

 

ARE ELECTRIC BIKES COST EFFECTIVE ?

Yes, even though electric bikes are initially slightly more expensive than a normal bike, the long term and real cost  benefits outweigh the cost when compare to other mode of transports. An electric bike can replace high cost fuel, public transport, parking, registration and insurance cost. So over a short period of time you can start saving money and enjoy the great outdoors more with your friends and family members.

 

WHAT KIND OF SERVICE DO I NEED FOR MY ELECTRIC BIKE ? 

Buying and owning an electric bike is a big decision, so at electric bikes superstore we understand that customer service is our No.1 priority.

Our 5 star customer service promise will provide you a peace of mind in owning an electric bike. When you buy an electric bike from electric bikes superstore, you can be assure and have confidence that our electric bike range have been selected from well know and top quality reliable electric bike  brands.

All our electric bicycles comes with our after sale service which includes FREE 1 year complementary service* and fixed price servicing and  repairs.  There is nothing worse than getting a surprise repair bill that is much higher than what you have expected. That is why when you buy an electric bike from electric bikes superstore, we promise that all our servicing and repairs are carried out at a fixed price and will only replace your wear and tear parts with their equivalent specification and price replacements.    

 

REPAIR / SERVICE AND INSTALLATION. 

PLEASE CALL US ON 1300 668 261 TO MAKE A BOOKING FOR SERVICE/REPAIRS.

We also repair and service electric bikes that are purchased elsewhere.

Call us for a FREE repair/service quote for your electric bike.

 

 

 

about us

OUR ELECTRIC BIKES


At Electric Bike Superstore we only stock quality e-bikes and electric bike conversion kits that has been thoroughly tested to meet Australian standards and road conditions.

OUR EXPERTISE


When you buy an electric bike from Electric Bikes Superstore, rest assured you are in good hands. All our staffs are passionate and knowledgeable about electric bikes. From the day you become a proud owner of an electric bike from electric bikes superstore, you can be confident that we are here to look after you and you e-bike and can be contacted should you have any questions about your e-bike.

OUR SERVICE


Our 6 star service promises to deliver top notch customer services from initial inquiry, to tailoring the right e-bike that meets your needs, to all after sales services. Given you peace of mind and confidence from first contact.

BOOK A TEST RIDE


There are so many ebike motor configuration out there to suit different riders. We recommend you try before you buy.
Call us today to organize a FREE test ride. Bring your own helmet or if you do not have one we have a large range of bike helmets available to try or buy.

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