Let me save you some time. Due to increasingly horrible traffic on my daily commute (pushing out drive times a lot), and some big hills between my home and my workplace (combined with general laziness), I decided to buy an electric bike. I took an afternoon off work and visited 5 electric bike stores in a row, test riding 5 different brands of e-bikes. The Electric Bike superstore was the fifth on my list and it was a very easy decision. I bought the Earth T-Rex and love it. I look forward to the commute to work and it eats hills. I am not an ebike expert or reviewer, but based on my one afternoon of testing it was easily the best bike I rode on the day. I use a low power setting on the flat and just bump it up when I hit the big hills. Highly recommended if you are in the market for an e-mountain bike, or if you have some big hills that hold you back from riding more regularly.
Great bikes and very helpful people who work to make sure customers are happy. I am happy to refer my friends here for e-bikes.Follow up support and assistance with proposed upgrades was also very good.
I found the profesionalism and knowledge were outstanding , Gordon talks to you like he has known you for along time which makes you feel welcome. Im glad i went to tbe superstore and will let people and friends know to go there. Looking forward to the new adventures ahead with my new e bike. If anyone has any questions about e bikes definately go see Gordon
I purchased my ebike from Gordon in 2021. Great customer service, no pressure, good info. Returned recently to have ebike serviced and puncture fixed. Great job. Didn't even recognise my bike amongst the brand-new bikes - it was so clean!
I am very happy with Electric Bikes Superstore in Carnegie. They look after their customers and if there are any queries or problems they have helped me immediately. They have gone out of their way to ensure that I am satisfied and my bike is running smoothly. I would highly recommend them if you are purchasing an electric bike. They are friendly and very helpful in all aspects. I am very glad I purchased my first electric bike from them.
Gordon & James were great to deal with at the Carnegie store. They offered a good selection of bikes to test ride which was invaluable in helping us make a decision. The guys were generous with their time and very patient. We are delighted with our new bike and highly recommend this business.
Purchased a Moscow M3 great job on first free service terrible job on second paid service cracked mount claim they didn’t do it yet it wasn’t cracked when I dropped it off won’t be buying another bike from Gordon and the guys at electric bike superstore in Carnegie
This is the second ebike I've purchased at the ebike superstore(Earth brand both times but a folding one today!) Gordon and James are good to deal with, have a great knowledge of a range of ebikes and consequently have a very successful business.I have found their prices reasonable and with great after sales attention. My online enquiries were responded to immediately or the next day.I wouldn't hesitate to recommend this business.
The service is great.I have bought three bikes there and really happy with the purchases and after sales servicingGordon is a real gentleman and a pleasure to do business with
I was having trouble with my Smartmotion Pacer battery. I bought my e-bike in Queensland a few years ago but now live in Melbourne. The team up in Southport recommended taking my bike to Electric Bikes Superstore. I'm sure glad I did! Gordon, James and the team did an assessment as soon as I arrived, quickly found the problem and got me back on the road. James even took the time to give me some preventive tips. I am grateful for the expertise of the Electric Bikes Superstore team. Many thanks again for your wonderful customer service.
I would like to extend a big thank you to Gordon and his team. They offer great customer service, high-quality products, efficient service, all at a very competitive price. The team is very friendly and recently addressed a problem I experienced after a routine service. I highly recommend them for a very enjoyable e-bike experience
A great store with many bikes available and the staff have excellent knowledge. Usually if there is a simple issue like a flat tyre they will fix it on the spot.
I recently purchased the EARTH T-REX RINO SP FATBIKE from Electric Bikes Superstore, and I couldn't be happier with my experience! The staff there was incredibly friendly and helpful throughout the entire process.First of all, they went above and beyond by offering to deliver my bike to my doorstep, which was a huge convenience. They even installed a tracker for free, giving me peace of mind knowing that I can keep an eye on my precious new ride.What's more, the first service is included in the price of the bike, which is fantastic. It's great to know that they are committed to ensuring my bike stays in top condition.And let's not forget the amazing discount they offered me! It made the purchase even more enticing and affordable.All in all, Electric Bikes Superstore provided me with exceptional service and a great deal on my EARTH T-REX RINO SP FATBIKE. I highly recommend them to anyone in the market for an eBike. They truly made the whole buying process enjoyable, and I'm excited to hit the trails with my new bike!
This electric bike store stands out as one of the best. The staff is knowledgeable and helpful. I recently purchased my first e-bike and received excellent service. They are very attentive to details.
Gordon is something else. Such incredible customer service, they go above and beyond. Highly recommend
Stuart Elliott
1709870796
Let me save you some time. Due to increasingly horrible traffic on my daily commute (pushing out drive times a lot), and some big hills between my home and my workplace (combined with general laziness), I decided to buy an electric bike. I took an afternoon off work and visited 5 electric bike stores in a row, test riding 5 different brands of e-bikes. The Electric Bike superstore was the fifth on my list and it was a very easy decision. I bought the Earth T-Rex and love it. I look forward to the commute to work and it eats hills. I am not an ebike expert or reviewer, but based on my one afternoon of testing it was easily the best bike I rode on the day. I use a low power setting on the flat and just bump it up when I hit the big hills. Highly recommended if you are in the market for an e-mountain bike, or if you have some big hills that hold you back from riding more regularly.
Peter Megens
1709693704
Great bikes and very helpful people who work to make sure customers are happy. I am happy to refer my friends here for e-bikes.Follow up support and assistance with proposed upgrades was also very good.
Darth Yoda Gaming
1709631211
Top service. Good products.
Shane Dunn
1709618816
I found the profesionalism and knowledge were outstanding , Gordon talks to you like he has known you for along time which makes you feel welcome. Im glad i went to tbe superstore and will let people and friends know to go there. Looking forward to the new adventures ahead with my new e bike. If anyone has any questions about e bikes definately go see Gordon
David Noble
1708932258
Great friendly service. Everything went very smoothly. Was given the bike to try out on the day before we bought. Would recommend this business.
Jane Thompson
1708739434
I purchased my ebike from Gordon in 2021. Great customer service, no pressure, good info. Returned recently to have ebike serviced and puncture fixed. Great job. Didn't even recognise my bike amongst the brand-new bikes - it was so clean!
BM Wright
1708657180
I am very happy with Electric Bikes Superstore in Carnegie. They look after their customers and if there are any queries or problems they have helped me immediately. They have gone out of their way to ensure that I am satisfied and my bike is running smoothly. I would highly recommend them if you are purchasing an electric bike. They are friendly and very helpful in all aspects. I am very glad I purchased my first electric bike from them.
James Ryan
1708588204
Gordon & James were great to deal with at the Carnegie store. They offered a good selection of bikes to test ride which was invaluable in helping us make a decision. The guys were generous with their time and very patient. We are delighted with our new bike and highly recommend this business.
Paul Vercoe
1708495441
Great customer service, no pressure put on to buy products
Andrea Sargeant
1708141416
Excellent experience. Great customer service.
Sam Rennick
1707976530
Very friendly staff, always happy to help and provide a great service
Patrick Randall
1707874333
Absolute best service possible. I can safely confirm it’s a top company to buy from, always helpful and reliable.
Lee Clements
1707638735
This is the second ebike I've purchased at the ebike superstore(Earth brand both times but a folding one today!) Gordon and James are good to deal with, have a great knowledge of a range of ebikes and consequently have a very successful business.I have found their prices reasonable and with great after sales attention. My online enquiries were responded to immediately or the next day.I wouldn't hesitate to recommend this business.
Malcolm Garratt
1706854702
The service is great.I have bought three bikes there and really happy with the purchases and after sales servicingGordon is a real gentleman and a pleasure to do business with
trish o'kane
1706598782
Friendly service these guys know their stuff. Not too pushy
Liz Cyarto
1706398417
I was having trouble with my Smartmotion Pacer battery. I bought my e-bike in Queensland a few years ago but now live in Melbourne. The team up in Southport recommended taking my bike to Electric Bikes Superstore. I'm sure glad I did! Gordon, James and the team did an assessment as soon as I arrived, quickly found the problem and got me back on the road. James even took the time to give me some preventive tips. I am grateful for the expertise of the Electric Bikes Superstore team. Many thanks again for your wonderful customer service.
Alan Macdonald
1706351249
I always get great answers to all my questions and advice to better manage our bikes. Thanks heaps.
don rankin
1706154745
I would like to extend a big thank you to Gordon and his team. They offer great customer service, high-quality products, efficient service, all at a very competitive price. The team is very friendly and recently addressed a problem I experienced after a routine service. I highly recommend them for a very enjoyable e-bike experience
Ron Lipson
1706143254
A great store with many bikes available and the staff have excellent knowledge. Usually if there is a simple issue like a flat tyre they will fix it on the spot.
Julian van den Berg
1705977667
I recently purchased the EARTH T-REX RINO SP FATBIKE from Electric Bikes Superstore, and I couldn't be happier with my experience! The staff there was incredibly friendly and helpful throughout the entire process.First of all, they went above and beyond by offering to deliver my bike to my doorstep, which was a huge convenience. They even installed a tracker for free, giving me peace of mind knowing that I can keep an eye on my precious new ride.What's more, the first service is included in the price of the bike, which is fantastic. It's great to know that they are committed to ensuring my bike stays in top condition.And let's not forget the amazing discount they offered me! It made the purchase even more enticing and affordable.All in all, Electric Bikes Superstore provided me with exceptional service and a great deal on my EARTH T-REX RINO SP FATBIKE. I highly recommend them to anyone in the market for an eBike. They truly made the whole buying process enjoyable, and I'm excited to hit the trails with my new bike!
Sensible Pony
1705918012
Very friendly, very helpful, great bikes, highly recommend.
Iasha Raya Astari
1705720312
This electric bike store stands out as one of the best. The staff is knowledgeable and helpful. I recently purchased my first e-bike and received excellent service. They are very attentive to details.